Shipping & Returns

UAE delivery

Standard delivery within the UAE is AED 45 for orders up to AED 250. Delivery is free on orders over AED 250.

International delivery

Available international delivery options and charges are shown at checkout after you enter the destination.

Made-to-order timing

Fingerprint and pet-print keepsakes are handmade to order. Please allow 7–10 working days for production before shipping. Delivery time is additional.

Personalised keepsakes

Because fingerprint and pet-print keepsakes are made especially for you, they cannot be returned or exchanged. We confirm your personalisation details before making your piece.

Questions or order issues

If an item arrives damaged, is incorrect, or you need help with an order, please use our Contact page and include your order number.